Shipping Policy

At Eli Decor, we aim to provide timely and efficient delivery for all our customers. Please review our shipping policy below to understand our process, delivery times, and shipping costs.

1. Processing Time

• Order Processing: Orders are typically processed within 2-3 business days after payment is received. Please note that orders placed on weekends or holidays will be processed on the next business day.
• Custom Orders: For any custom or personalized items, processing may take longer. You will be informed of the estimated processing time during checkout.

2. Shipping Methods and Time Frames

We offer various shipping methods to meet your needs. Delivery times may vary based on your location and the selected shipping method.

• Standard Shipping:
  • Delivery Time: 5-7 business days
• Expedited Shipping:
  • Delivery Time: 2-3 business days
• Overnight Shipping:
  • Delivery Time: 1 business day

Please note that the delivery time starts after your order has been processed and shipped.

3. Shipping Costs

Shipping costs will be calculated at checkout based on the total weight of your order and your delivery location. We occasionally offer free shipping promotions on select orders.

4. Shipping Destinations

We currently ship to:

• Domestic (within): All regions.
• International Shipping: Available to select countries. Please check our shipping options at checkout or contact customer service for more details on international availability.

5. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the delivery status of your package. If you experience any issues with tracking or delivery, please contact us

6. Delayed or Lost Shipments

While we strive to meet the estimated delivery times, delays can occasionally occur due to unforeseen circumstances, such as weather, customs delays, or carrier issues. If your shipment is delayed or appears lost, please contact us so we can assist in resolving the issue.

• Lost Packages: If your package is confirmed lost by the carrier, we will offer a full refund or send a replacement at no additional cost.

7. Shipping Address Changes

If you need to change the shipping address after placing your order, please contact us immediately. Once an order has been shipped, we cannot modify the address.

8. International Duties and Taxes

For international orders:

• You may be responsible for customs duties, taxes, or other fees imposed by your country’s government upon the package’s arrival. These fees are not included in the shipping cost and are the buyer’s responsibility.

9. Contact Information

If you have any questions or concerns about our shipping policy, please reach out to us at:[email protected]